Last updated: Feb 1, 2026

/delivery-policy

Delivery Policy

Belanz Health & Beauty Shop delivers authentic health supplements and beauty products across Kenya.

Delivery Coverage
• Nairobi and surrounding areas
• All major towns and counties in Kenya

Delivery Timelines
• Nairobi: Same-day or next-day delivery
• Outside Nairobi: 1–3 business days
• Remote areas: 3–5 business days

Delivery timelines may vary due to traffic, weather conditions, public holidays, or courier limitations.

Delivery Charges
Delivery fees depend on location and package size and will be communicated before order confirmation.

Order Issues
Customers must inspect items upon delivery. Any damaged, missing, or incorrect items must be reported within 24 hours.

/privacy-policy

Privacy Policy

Belanz Health & Beauty Shop respects your privacy and complies with the Kenya Data Protection Act, 2019.

Information We Collect
• Name
• Phone number
• Email address
• Delivery address
• Order and payment confirmation details

We do not store debit or credit card information.

How We Use Your Data
• Order processing and delivery
• Customer communication
• Service improvement
• Legal compliance

Data Sharing
We do not sell or rent personal data. Information may only be shared with delivery partners, payment providers, or legal authorities where required.

Your Rights
You may request access, correction, or deletion of your personal data by contacting info@belanzhealthandbeauty.co.ke.

/returns-refunds

Returns & Refund Policy

Due to the nature of health supplements and beauty products, strict return conditions apply.

Eligible Returns
• Damaged items
• Incorrect items

Issues must be reported within 24 hours of delivery. Items must be unused, unopened, and in original packaging.

Non-Returnable Items
• Opened or used supplements
• Opened beauty or personal care products
• Products damaged through misuse
• Change-of-mind purchases

Refunds
Approved refunds are processed within 3–7 business days via mobile money or store credit. Delivery fees are non-refundable.

/terms-and-conditions

Terms & Conditions

Business Nature
Belanz Health & Beauty Shop operates strictly as a reseller and distributor of health supplements and beauty products. We do not manufacture the products sold on our platforms.

Product Use & Side Effects Disclaimer
Product descriptions and images are based on manufacturer-provided information. Individual results may vary.

Belanz Health & Beauty Shop is not responsible for side effects, allergic reactions, or adverse outcomes arising from product use.

Customers are advised to read labels carefully and consult a healthcare professional before using supplements.

Manufacturer Responsibility
All responsibility for product formulation, ingredients, and long-term effects rests solely with the manufacturer.

Limitation of Liability
Belanz Health & Beauty Shop’s liability, if any, is limited to the purchase price of the product.

Product Images & Intellectual Property
Product images are used strictly for product identification, marketing, and sales purposes only. All trademarks and brand assets belong to their respective owners.

Pricing & Payments
Prices are listed in Kenya Shillings (KES) and may change without prior notice. Orders are processed only after payment confirmation.

Governing Law
These terms are governed by the laws of the Republic of Kenya.

Contact Information

Belanz Health & Beauty Shop – Kenya
📞 0701 250 876
📧 info@belanzhealthandbeauty.co.ke
🌐 http://belanzhealthandbeauty.co.ke/